Network express is an outsourced computer network support service designed for small to medium sized enterprises with less than fifty personal computers. It is ideally suited to companies whose primary business is not Information Technology related and who do not want or cannot afford to retain qualified network support personnel on staff.
 
 
Network express includes all elements of network management, support, and problem solving required to keep your network operating at peak efficiency, allowing you to focus on your core business without the usual computer hassles. Our services include the following.
  1. Consulting and Design Service

    2. Hyro will analyse your business working process to recommend the most appropriate technology for your organization. The end results are a network diagram (how the computers connected together), hardware specification, software required, and necessary peripheral equipment. You can then optionally use our Network Implementation service to install the network based on the network diagram or tender it to other suppliers.

  2. Network Implementation Service

    3. A detailed Network Diagram will be used for system configuration. This service includes:

    • Hardware Configuration
      • Server
      • Client
      • Equipment
    • Software Installation
      • Microsoft Operating System
      • Microsoft Applications and Virus Protection Software
    • Local Area Network Configuration
      • Network Cabling
      • Network Equipment
      • Determine and fix cabling problems (if any)
      • Determine and fix equipment problems (if any)
    • Internet and Email Set Up
    • Security and Virus Protection Configuration
    • Back-up procedures and requirements

  3. Monthly Network Maintenance Service

To ensure that your computer network can work efficiently, periodic maintenance is required. Our Monthly Network Maintenance can help you to utilize your computer system for the utmost competitive advantage. This service includes:

  • On-site Visit
    5-10 machines 2 times/month, 3 hours/time
    11-25 machines 4 times/month, 4 hours/time
    26-50 machines 4 times/month, 8 hours/time
  • Phone Support
    5-10 machines up to 3 hours/month
    11-25 machines up to 5 hours/month
    26-50 machines up to 8 hours/month
  • Data Back-up Service
 
 
Our staff are trained not only in the best way to set-up and configure your network, but how to do so in a manner that will eliminate many common support problems before they occur. Hyro is also a Microsoft Gold Certified Partner and as such has direct access to Microsoft technical support resources as well as any newly released software well in advance of the general public.

One of the most common faults made by network administration staff is failing to document network configuration and procedures. As part of our service, all of our staff have been trained to document your system using the same documents we use on our own in-house systems.
 
 
Before you can use our Network Express service, we must conduct an initial evaluation of your network. This involves around a days work, and will result in a document detailing the current status of your network and making recommendations on what needs to be done along with the estimated effort required.

Costs for this initial analysis vary depending on the number of servers and personal computers you have and how they are connected together. After the evaluation has been completed there is no obligation to use our Network Express service.

If this sounds like what you need, please give us a call and ask us about our “Network Express” service. When you call, please have as much information about your network as possible by the phone so that we can produce a quotation for our initial evaluation as quickly as possible. The following information is usually enough for us to produce a quote:

  • What kind of business do you do and what are the computers typically used for?
  • Are your computers currently networked together? If so who set up the network?
  • How many servers do you have?
  • How many personal computers do you have?
  • What kind of software do you run on these? (Windows 2000, Windows XP, Windows Vista, Windows 7 etc)
  • What kind of access do you have to the Internet? (dial-up, Leased Line etc)

For more information, please give call or email us at the numbers and addresses listed below.
 
 
No. of Computers Consulting and Design Service Network Implementation Service Monthly Maintenance Service
5-10 machines 9,000 Baht Upon actual works 6,500 Baht/month
11-25 machines 13,000 Baht Upon actual works 13,000 Baht/month
26-50 machines 20,000 Baht Upon actual works 22,000 Baht/month

Notes:

  • Additional work greater than that provided for in the fixed monthly fee is available at a cost of 1,200 Baht per hour. Where practical all additional work will be quoted for approval prior to the work commencing. The travel charge is approximately Baht 600 per trip depending on site location.
  • The prices exclude hardware, software, equipment and internet connection.
  • The prices exclude VAT and are subject to change without prior notice.
  • In the event you would like to purchase Microsoft Software, please let us know so we can prepare a quotation for your consideration.
  • Service agreements for Monthly Maintenance are on annual basis and all transactions will be shown on a convenient monthly statement, itemizing the type and duration of services provided during the month.
 
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